Payment Options for Service Charges / Ground Rent

Payment of your Service Charge can be made via:

Bank Transfer

Please refer to your service charge invoice/handout for relevant client account details.

Direct Debit

We offer payment plans via Direct Debit scheme.  To register email and you will be emailed a link to setup direct debit.  Please refer to the covering letter with service charge for the payment schedule and confirmation whether adminstration charge is applicable).

If an administration charge for Direct Debit service is applied by your Management Company this is calculated as: 1% of your invoice amount (+20p per instalment) + VAT.  The reason why the admin charge is applied is so that other leaseholders/owners on your development are not impacted by additional financing charges when they pay in full as per lease/TP1.

Example:  Invoice £1000 collected over 10 instalments: 1% is £10 + 20p x 10 (£2) = £12 + Vat (£2.40) = £14.40

We use Gocardless to process all our direct debits to ensure that we comply with all the relevant banking codes of conduct and highest website security.

If you have any questions, please see their FAQ section by clicking here

If you need to change your collection date or bank details, please contact NRM and we will advise on the correct procedure.

You will always receive an email 3 days prior to any payment being taken from your account.


Please make cheques payable to Norwich Residential Management Ltd, write your property address/account reference on the reverse and post to our Wherry Road address. Please note that an Administration Fee of £5 is payable for cheque payments so please add this amount onto your balance. Any cheques received will have this fee added to the Service Charge account to cover regulatory requirements for client funds. We have to log receipt, scan and bank within 24hrs. These are banked in the designated client account for your development.

Debit / Credit Card

Following new regulations that came into force in January 2018 regarding extra charges added to payments made by card have been abolished.  However as you must appreciate service charges are calculated via budgets and split between owners is based on payment in full (there is no allowance for card handling costs). It would unfair on owners that pay via the numerous free methods (bank transfer / direct debit etc).

Please note you are NOT paying NRM, your service charge is due directly to your management company / Freeholder.  NRM is only the managing agent.

So if you still want to pay via Credit Card we can provide a service, but you will have to pay the administration charge.

To make payment via credit or debit card click here

A new page will open with our payment provider “Splink.” and look like below.  Please ensure you follow the instructions and provide all relevant details to ensure no delay in allocating your payment.  Please note it will take upto 10 business days for your payment to show on your service charge account (but will be flagged internally as paid).

If must input the full balance due as per your application for payment / statement / invoice.  The system will add the relevant admin fee.


But to avoid forgetting to pay and take advantage of spreading payments sign up for Direct Debit for all your payments.

This is NRM’s preferred payment option

The simplest way to pay every year and avoid reminder letters and late payment fees sign up for Direct Debit for all your payments. Email us:


New alternative Payment option via SuperPayments – No card or bank details required. Direct to your banking app.

1. Scan the QR Code below
2. Enter an amount
3. Pay from your bank app

For more detail on SuperPayment please click here