Caring for your property is our business
We know that our best recommendation is a satisfied client. Indeed, most of our new appointments arise from such recommendations. So we work hard to obtain your business and even harder to keep it (see our Testimonials); but beyond this there are some specific things perhaps you should consider.
Costs – We provide the best value for money services, which should ensure the overall cost to you of the services provided are cheaper when we do it than any of our competitors. Our fees are not the lowest, but they are clear and transparent, and unlike other firms we do not take “back-handers” on the services we provide.
Independence – We are fully independent, we are owned by our staff and run for our clients. We are not linked to the Insurance brokers we work with. We use independent local contractors (which is important to us) for the provision of specialised services. Too many of our competitors use national maintenance contractors to make their lives easier (but costs spiral and no personal service.) Contractors are chosen based on the price and quality of their services, contractors do not pay us to be on an approved list.
Personal Service – We offer a very personal service. We will tailor our service to meet your requirements. Each block/estate will have an experienced Property Manager assigned to it, who can be easily contacted who is familiar with your property. They are supported by competent Administration and Accounts personnel that complete the capable and helpful NRM team. We don’t have a call centre, we know you want to speak to your Property Manager, first time, every time. If they unavailable to take your call rest assured they will call you back.
Technology when you need it, people when you don’t – NRM has invested in technology to improve our service and ensure information is available 24/7. But don’t worry, we are still hear to speak with you personally and will happily arrange to meet with you at your development at your convenience.
Norwich Residential Management is a member of the Association of Residential Managing Agents (ARMA). We are a management team that is committed to improving standards and supportive of regulatory reform in the industry.
Norwich Residential Management is a member of the Leasehold Knowledge Partnership. LKP exists to protect ordinary leaseholders who get caught up in the leasehold game. Most don’t know the rules, and yet they are up against professionals for whom this form of tenure can be highly profitable.
Norwich Residential Management is a registered with Ombudsman Services: Property (as part of bylaws of ARMA).